FAQ
Who is your offer for?
Our offer is mainly for companies, organizations, offices and institutions.
How should we ask about the price of the product we are interested in?
1. By using the blue button "ask about the price", which appears under the description of each product.
2. Send an e-mail to: info@lumagadzety.pl, kasia@lumagadzety.pl, ada@lumagadzety.pl or joanna@lumagadzety.pl
In the content, please provide: product code and name, quantity, type of marking, number of print colors, contact details of the ordering party (e-mail, phone)
How to place orders?
Orders should be sent by e-mail to: info@lumagadzety.pl, kasia@lumagadzety.pl, ada@lumagadzety.pl or joanna@lumagadzety.pl. In the content, please provide: product code and name, quantity, type of marking, number of print colors, contact details of the ordering party (email, phone number, company details). Please also attach previous correspondence regarding the product/products we are pricing.
Do you sell products with marking?
Of course we do. We can make practically any design, but please send us the file in advance. We accept graphic designs (including logos) in vector form, in *.eps, .ai or *.pdf formats, with the font converted to curves. In the case of full color printing, *.pdf, minimum resolution 300 DPI.
Can I order products from just one piece?
Yes, but this only applies to products without marking, so-called samples, in order to check the quality of the product. Not all products are also available in stock in Poland, these have limitations.
Are all products available in any quantity?
No, everything depends on the stock levels of specific products. Therefore, we kindly ask you to
ask about current stock levels. We also inform you about availability in the quotes sent to you.
From what quantities are products with marking sold?
It depends on the selected products, so you should ask about each item separately. Usually it is min. 50 pieces, 100 pieces, depending on the product. For more expensive gadgets, we can definitely prepare an offer for smaller quantities.
Are the prices listed on the website net or gross?
All prices visible on our website are net prices, VAT must be added to them.
Do the product prices include labeling costs?
No, all prices on the website do not include labeling costs.
Can prices vary depending on the quantity ordered?
Of course, the prices of products depend on the quantities ordered. The larger the quantity, the lower the price.
Do you send parcels cash on delivery?
No. Each order requires a 100% prepayment.
How long does it take to process an order?
The processing time depends on the specific product and on stock levels, as well as on the quantity of goods ordered. For larger orders, the delivery time may be longer, but should not be longer than 14 days.
However, if this were to happen, we will definitely inform you in advance.
If you have any additional questions, please contact us by phone or email.